Not coming from a technology background has been more of an asset than a hindrance to Greg Buoncontri, chief information officer (CIO) of Pitney Bowes — a $5.6 billion company providing software, hardware and services that integrate physical and digital communications channels. In fact, Buoncontri’s biggest challenges have been people, not technology. Calling today’s IT environment a “transformation continuum,” Buoncontri speaks to the impact of clear communication and delivering on daily operations — not to mention “exquisite” timing.