How Retailers Can Salvage Customer Loyalty

Shoppers are losing patience with retailers during the pandemic, according to a new study that finds significant dissatisfaction with both in-store and online purchases. Wharton’s Tom Robertson explains how retailers can win them back.

Finance

S&P 500 index funds tend to obfuscate high fees with unnecessary complexity in their disclosures, according to new research co-authored by Wharton’s Christina Zhu.

How to Select Your Mutual Fund? Look for Clarity

Getting the Job Done: How Immigrants Expand the U.S. Economy
How Foreign Purchases of U.S. Homes Impact Prices and Supply
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Public Policy

Predictive analytics are invaluable in business, but they have proven faulty in politics. Wharton’s Abraham (Adi) Wyner shares three reasons why election poll results don’t always match the outcome, especially in presidential races.

Can Election Polls Be Trusted?

A Breakdown of the Biden Policy Platform: Five Key Takeaways
What Will the World Look Like in 2030?
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Leadership

In this Nano Tool for Leaders® from Wharton Executive Education, Wharton’s Adam Grant sheds light on a powerful way to increase motivation and productivity.

Employee Engagement: Making a Difference

Preparing for What’s Ahead: The Case of Sonoma County Winegrowers
Integrators and Segmentors: Managing Remote Workers
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Video

Why Inclusion Starts in the C-suite

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Marketing

In a stark turnabout, the NFL is now embracing the same goals of social justice and racial equality that cost quarterback Colin Kaepernick his football career. Experts explain the change and why other brands should follow suit.

Rebranding the NFL: How the League Shifted Its Message on Racial Justice

The High Cost of Returns: Should Retailers Rethink Their Policies?
How Starbucks Came a Long Way on Customer Centricity
See more in Marketing

Management

Digitally powered operating models are critical to recovering from the pandemic and thriving, according to a Deloitte study done in collaboration with Wharton’s Christopher Ittner.

How Firms Can Become More Resilient in the New Normal

Coping with non-COVID Patients: An Operations Management Model
Can Tesla Maintain Its Momentum?
See more in Management

Social Impact

Roy Swan of the Ford Foundation talks to Wharton’s Katherine Klein about how his organization is using its endowment to help reduce racial disparities in investing.

Advancing Economic Justice: How the Ford Foundation Is Investing in Diversity

Investing in ‘Rockstars’: How One Fund Is Building Businesses with Women of Color
Why ‘Growing the Pie’ Can Help Firms Deliver Purpose and Profit
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Technology

Political newcomers can leverage social media to raise money and gain recognition, which could help them compete against incumbents, according to new research co-authored by Wharton’s Pinar Yildirim.

How Social Media Is Shaping Political Campaigns

Saving the Robot Radiologists
Everything You Have Read About Contact Tracing Apps Is Wrong
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Innovation

Taiwan’s government cannot take sole credit for flattening the curve during the early days of the coronavirus pandemic. A case study by Wharton’s Steven O. Kimbrough and Christine Chou of National Dong Hwa University explains how citizens banded together to help.

Taiwan’s Tech-savvy Citizens Helped Flatten Its COVID-19 Curve

Should Entrepreneurs Wait Out the Pandemic or Forge Ahead?
Forget the Myths: How Entrepreneurs Can Succeed in Real Life
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