Business Opportunity vs. Backlash:Perspectives on BPO

Globalization, which once swept the manufacturing field, is transforming the services sector. Decentralized production of information-intensive services for global markets — coupled with the international integration of labor markets via the Internet — mean that work is moving to countries where it can be done efficiently. As a global supply-chain of expertise emerges, stretching from Manhattan to Madras via places like Mauritius and Manila, these trends pose several questions. In an attempt to answer them, Wharton professor Ravi Aron assembled a panel of experts representing different perspectives on the BPO phenomenon.


Banking on Breadth: Why CEOs Value Cross-Functional Perspectives

Managers traditionally have built their careers by concentrating on specific disciplines such as finance or marketing. Such specialization, however, pales in comparison to the value that executives can generate when they fuse together insights from various fields into a cohesive whole. That was the message that the heads of three companies — ARAMARK, Commerce Bancorp and Contigroup Companies — delivered when they spoke recently at Wharton.

Banking on Breadth: Why CEOs Value Cross-Functional Perspectives

Managers traditionally have built their careers by concentrating on specific disciplines such as finance or marketing. Such specialization, however, pales in comparison to the value that executives can generate when they fuse together insights from various fields into a cohesive whole. That was the message that the heads of three companies — ARAMARK, Commerce Bancorp and Contigroup Companies — delivered when they spoke recently at Wharton.

Banking on Breadth: Why CEOs Value Cross-Functional Perspectives

Managers traditionally have built their careers by concentrating on specific disciplines such as finance or marketing. Such specialization, however, pales in comparison to the value that executives can generate when they fuse together insights from various fields into a cohesive whole. That was the message that the heads of three companies — ARAMARK, Commerce Bancorp and Contigroup Companies — delivered when they spoke recently at Wharton.

Banking on Breadth: Why CEOs Value Cross-Functional Perspectives

Managers traditionally have built their careers by concentrating on specific disciplines such as finance or marketing. Such specialization, however, pales in comparison to the value that executives can generate when they fuse together insights from various fields into a cohesive whole. That was the message that the heads of three companies — ARAMARK, Commerce Bancorp and Contigroup Companies — delivered when they spoke recently at Wharton.

Banking on Breadth: Why CEOs Value Cross-Functional Perspectives

Managers traditionally have built their careers by concentrating on specific disciplines such as finance or marketing. Such specialization, however, pales in comparison to the value that executives can generate when they fuse together insights from various fields into a cohesive whole. That was the message that the heads of three companies — ARAMARK, Commerce Bancorp and Contigroup Companies — delivered when they spoke recently at Wharton.

Banking on Breadth: Why CEOs Value Cross-Functional Perspectives

Managers traditionally have built their careers by concentrating on specific disciplines such as finance or marketing. Such specialization, however, pales in comparison to the value that executives can generate when they fuse together insights from various fields into a cohesive whole. That was the message that the heads of three companies — ARAMARK, Commerce Bancorp and Contigroup Companies — delivered when they spoke recently at Wharton.