Bharti Airtel’s Jagbir Singh Casts Himself as the ‘Painkiller’ for Customers and His Business

As Jagbir Singh surveys his role to design, build and operate the network for India’s largest mobile phone services provider, he knows that success is based on understanding two areas — the customer experience and his company’s business needs. Singh is chief technology officer (CTO) and director of the Network Services Group (NSG), India & South Asia at Bharti Airtel, the world’s third-largest mobile phone services provider (after China Mobile and Vodafone), with operations in 20 countries. He oversees more than $4 billion in annual spending, based on capital expenditures and operating expenses.