Banks across the world are facing multiple pressures on their profitability with tighter regulatory requirements, changing customer preferences and increased competition. However, technology can help them overcome those pressures. Digital tools allow banks to offer new services, grow in underserved markets, achieve omni-channel presence, automate processes to lower costs, be more transparent to customers and regulators, lower risk and combat fraud. Rajan Kohli, head of the banking & financial services business at Wipro Technologies and Mauro Guillen, Wharton professor of international management, lay out the digital road map for banks in this “Future of Industry” series white paper, produced by Knowledge at Wharton and sponsored by Wipro Technologies.
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