Wharton’s Barbara Kahn and Dr. Americus Reed speak with Cait Lamberton, author of Marketplace Dignity about her new book, affirming dignity, customer loyalty, brand relationship with consumers, and more.

Comments

New This Week

The Way of Excellence: Lead for Sustainable Performance

The Way of Excellence: Lead for Sustainable Performance

August 17, 20265 min read

In this Nano Tool for Leaders, author Brad Stulberg explains why you should stop thinking of excellence as a destination and more as a process of growth.

Why Gen Z Is Choosing Entrepreneurship Over Traditional Careers
Podcast

Why Gen Z Is Choosing Entrepreneurship Over Traditional Careers

August 14, 202611 min listen

Lori Rosenkopf, vice dean of entrepreneurship at the Wharton School, explains why Gen Z is increasingly turning to entrepreneurship, how AI is lowering barriers to entry, and why more startups won’t necessarily mean more success.

How Fast-Casual Brands Build Loyalty
Podcast

How Fast-Casual Brands Build Loyalty

August 13, 202631 min listen

Joel Bulger, CMO of WOWorks, discusses brand differentiation, customer personalization, loyalty, AI, and marketing across a portfolio of restaurant concepts.