Management

Call center employee staring at a computer screen with concern
AI

Can AI Fix What’s Wrong With Customer Service?

July 15, 2025 • 4 min read
Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.

The Latest

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AI

Mind & Machine: Gen AI Workplace Revolution | Stefano Puntoni

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A Simple Way to Boost Math Progress in Elementary School

July 8, 2025 • 4 min read
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Entrepreneurship

The Hiring Trade-off Behind Startup Growth

July 2, 2025 • 5 min read
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Why Women Are Leaving Male-dominated STEM

July 1, 2025 • 6 min read

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Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
AI

How AI Is Reshaping Customer Experience and Expectations

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The AI Efficiency Trap: When Productivity Tools Create Perpetual Pressure

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How Are Freelancers Adapting to Gen AI?

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Want More Women in Leadership? Tell Them They’re Losing Out

June 10, 2025 • 5 min read
Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
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IPOs and Their Human Cost: What Employees Should Know

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Public Policy

Can America’s Broken Airports Be Fixed?

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Sore Losers: Why Some Competitors Keep Fighting After Defeat

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Management

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May 27, 2025 • 16 min listen
Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
Human Resources

Why Today’s College Grads Face a Tougher Hiring Climate

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