Operations Management

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Digital Assurance: Reaching a Seamless Customer Experience

Digital_Assurance

Digital technologies now shape every business area. That makes the assurance of a near-flawless user experience critical.
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Embedding a ‘Culture of Security’ Is the Best Defense

Embedding-a-Culture-of-Security-Is-the-Best-Defense

A ‘culture of security’ is one of the best digital defenses in a connected world, say experts at Wharton, Wipro and GlaxoSmithKline.

Confidence Games: Why People Don’t Trust Machines to Be Right

algorithms

When given the choice of trusting our or another person’s conclusions or accepting facts based on algorithmically analyzed data, most of us tend to trust the human more. But new[…]
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Effective IT Integration Can Help Realize Full M&A Value

Effective-IT-Integration-Can-Help-Realize-Full-MA-Value

IT integration efforts post-M&A often fail. Experts at Wharton, Wipro and Kellogg Company suggest IT get “a seat at the table.”
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Next-generation IT: How to Get the Most Out of It

Next-Generation-IT

Cloud platforms, data analytics and mobility increasingly are helping CIOs to empower managers while lowering costs.
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Engineering and Construction Companies Get More Networked

Wipro-FoI-Engineering-Construction

The global engineering and construction industry is rapidly resetting how it executes projects.
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Technology Increasingly Key to Better Patient Outcomes

Wipro-FoI-Patient-Centricity

More health care providers choose mobility, wearable sensors and other digital technologies for better patient outcomes.
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Radical Innovation, Part III: Balancing Creativity and Structure

Managers can either squelch innovation or make it bloom. The key is learning the most from every step along the way – whether the effort succeeds or fails.
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Radical Innovation, Part II: Managing the Unmanageable

A new BCG survey shows that corporate innovation works best when workers are part of a separate product development team.
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Radical Innovation, Part I: Unleashing Creativity

You can't legislate innovation. But companies can either actively encourage it or “take whatever creativity exists in an organization and kill it very quickly,” says Kimberly A. Wagner.

Knowledge@Wharton Partners