As Jagbir Singh surveys his role to design, build and operate the network for India’s largest mobile phone services provider, he knows that success is based on understanding two areas — the customer experience and his company’s business needs. Singh is chief technology officer (CTO) and director of the Network Services Group (NSG), India & South Asia at Bharti Airtel, the world’s third-largest mobile phone services provider (after China Mobile and Vodafone), with operations in 20 countries. He oversees more than $4 billion in annual spending, based on capital expenditures and operating expenses.
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MLA"Bharti Airtel’s Jagbir Singh Casts Himself as the ‘Painkiller’ for Customers and His Business." Knowledge@Wharton. The Wharton School, University of Pennsylvania, [29 March, 2013]. Web. [12 December, 2013] <http://knowledge.wharton.upenn.edu/article/wipro-technologies-bharti-airtels-jagbir-singh-casts-himself-as-the-painkiller-for-customers-and-his/>
APABharti Airtel’s Jagbir Singh Casts Himself as the ‘Painkiller’ for Customers and His Business. Knowledge@Wharton (2013, March 29). Retrieved from http://knowledge.wharton.upenn.edu/article/wipro-technologies-bharti-airtels-jagbir-singh-casts-himself-as-the-painkiller-for-customers-and-his/
Chicago"Bharti Airtel’s Jagbir Singh Casts Himself as the ‘Painkiller’ for Customers and His Business" Knowledge@Wharton, [March 29, 2013].
Accessed [December 12, 2013]. [http://knowledge.wharton.upenn.edu/article/wipro-technologies-bharti-airtels-jagbir-singh-casts-himself-as-the-painkiller-for-customers-and-his/]