North America

Why Some Retailers Succeed Despite Big Disruptions

In a new updated and expanded edition of her book ‘The Shopping Revolution,’ Wharton’s Barbara Kahn examines the retailers that have been most successful during the pandemic and in the face of other enormous changes in the industry.

Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience

What defines a “wow” depends on the shopper and type of store, but hassle-free customer support is at the top of the list, according to a recent study from Wharton’s[…]

How Can Financial Institutions Prepare for AI Risks?

Strong governance and risk mitigation are crucial for artificial intelligence to improve business and societal outcomes, according to a recent paper published by Wharton AI for Business.

Why Older Americans Are Taking on More Debt

A new study that finds older Americans are struggling with debt underscores the importance of financial literacy, says Wharton’s Olivia S. Mitchell.

Biden’s Infrastructure Plan: Who Are the Winners and Losers?

Spending on stronger infrastructure and higher taxes will crowd out private investment, ultimately reducing GDP, according to the Penn Wharton Budget Model.

Who Is Shaping the Future of Autos – Tech Firms or Automakers?

Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to Wharton’s John Paul MacDuffie.

Zoom Meetings Are Here to Stay: Can We Beat the Fatigue?

The struggle with Zoom fatigue is real. Wharton’s Iwan Barankay explains some of the unintended consequences of videoconferencing.

Less Is More: Redefining the Luxury Goods Market

Conspicuous consumption is giving way to a new ethos called "minimalist luxury." Wharton’s Pinar Yildirim and Z. John Zhang explain how the makers of high-end goods can respond to this[…]

Shopping for a Mortgage? Consider the Trade-offs

Wharton finance professor Michael R. Roberts explains the value of shopping for a mortgage and clarifies the trade-offs homebuyers need to weigh when there is no obvious choice.

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