North America

Leading Diversity: Why Listening and Learning Come Before Strategy

As part of a new series called “Leading Diversity at Work,” Wharton’s Stephanie Creary and global diversity expert Rohini Anand discuss what it takes to create an inclusive culture.

How Starbucks Came a Long Way on Customer Centricity

In an excerpt from the new edition of his book 'Customer Centricity,' Wharton’s Peter Fader describes how Starbucks has pivoted in recent years to capture more information about its customers[…]

Flipping the Pyramid: Steps Companies Can Take to Close the Opportunity Gap

Now is the time for business leaders to equalize the playing field and change the narrative around what it really means to succeed in America, write Scott A. Snyder and[…]

Will Coronavirus Bailouts Save the U.S. Economy?

COVID-19 relief measures by the U.S. government and Federal Reserve could be better designed to maximize their positive impacts on the economy, according to new research co-authored by Wharton’s Tim[…]

Should Entrepreneurs Wait Out the Pandemic or Forge Ahead?

The coronavirus pandemic is causing heavy financial losses across industries -- but that doesn’t mean startups can't move forward before the economy recovers, said experts who spoke on a recent[…]

How to Elevate Diversity, Equity, and Inclusion Work in Your Organization

role of feelings in entrepreneurship

There is a wide gap between organizations engaging in DEI work and those that are actually valuing it, according to Wharton management professor Stephanie Creary. In this opinion piece, she[…]

Forget the Myths: How Entrepreneurs Can Succeed in Real Life

age of successful entrepreneurs

Wharton’s Ethan Mollick talks about his new book 'The Unicorn’s Shadow' and the myths that hold entrepreneurs back.

Post-pandemic Retirement: Can We Build More Resilient Systems?

Separating employment from pensions and benefits, working longer to tame longevity risk, and expanding financial literacy will be critical, says Wharton’s Olivia S. Mitchell.

A Return to ‘Normal’: How Long Will the Pandemic Last?

During a recent video conference hosted by the Jay H. Baker Retailing Center, Penn’s Zeke Emanuel said consumers and businesses in the U.S. will likely need to wait until November[…]

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