North America

What’s the Future of the Office?

In a new book, Wharton’s Peter Cappelli says the choices employees and employers must make about the future of work could be among the most important they face.

How Language Boosts Customer Satisfaction

Using more concrete language can improve customer satisfaction, according to new research from Wharton marketing professor Jonah Berger.

How Bankruptcy Bias Contributes to the Racial Wealth Gap

New research from Wharton’s Sasha Indarte shows the role that bias plays in bankruptcy and the racial wealth gap in the U.S.

How to Increase Interest in Government Benefits

Americans would be more likely to claim billions in untapped federal aid if they felt psychological ownership over those benefits, according to a new study from Wharton’s Wendy De La[…]

The Fed, Inflation and Interest Rates: What’s Ahead?

Federal Reserve Chairman Jerome Powell sent “three significant messages” on the U.S. economic outlook in his address last month in Jackson Hole, Wyoming, according to Wharton’s Christina Parajon Skinner.

Confronting Ethical and Moral Dilemmas: Don’t Go It Alone

In this Nano Tool for Leaders, Wharton’s G. Richard Shell explains how “the power of two” can help when you are faced with a moral or ethical dilemma at work.

Culture Clash: A Lesson from the Theranos Case

As the trial against Theranos founder Elizabeth Holmes continues in federal court, Wharton’s Lawton R. Burns examines the prickly relationship between technology and health care.

All the Feels: How Companies Can Benefit from Employees’ Emotions

Letting employees express their full range of emotions at work can result in better team-building and problem-solving, according to new research from Wharton’s Michael Parke.

Why Banks Need to Ramp Up Stress Tests

Inflation-driven higher interest rates will have varying effects on banks’ resilience, says Wharton’s Itay Goldstein.

What ‘Jeopardy!’ Revealed About Hidden Hiring Bias

fix the hiring process

America’s beloved game show made the same mistake as many companies when it failed to widen the search for a new host, says Wharton’s Corinne Low.

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