This portion of our two-part video on eradicating inefficiencies from support functions also features Reinhard Messenboeck, a partner and managing director with the Boston Consulting Group, explaining the basic steps companies can take to eliminate over-layering or duplication. “… The most important lever is to get the service level discussion going between those who provide a service and those who actually take it up, and thereby reduce service levels to the right level. When you look at … a total possible savings range being 100%, you’ll probably get about 30% to 40% of those savings out of that specific lever.”
Right-sizing Support Functions Part II
Right-sizing support functions not only can cut costs – by 25% to 30% -- it can also cut decision time by half.
September 30, 2014
• 1 min read
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