This portion of our two-part video on eradicating inefficiencies from support functions also features Reinhard Messenboeck, a partner and managing director with the Boston Consulting Group, explaining the basic steps companies can take to eliminate over-layering or duplication. “… The most important lever is to get the service level discussion going between those who provide a service and those who actually take it up, and thereby reduce service levels to the right level. When you look at … a total possible savings range being 100%, you’ll probably get about 30% to 40% of those savings out of that specific lever.”

View Right-sizing Support Functions Part I