Rapid technology developments and disruptive innovation are blurring the boundaries across the telecom, IT and media industries. Service providers are bundling voice, data and video offerings along with mobility to achieve differentiation in this hyper competitive environment. Yet, customers do not seek technology – they want anytime, anywhere, any device connectivity. In this new model, service providers need a customer-centric approach to succeed, says Sriram T. V., vice president at Wipro Technologies, and Gerald R. Faulhaber, a Wharton professor emeritus of business economics and public policy. The two discuss how network service providers can remain competitive in this white paper, produced by Knowledge at Wharton and sponsored by Wipro Technologies.
Building Service Intelligence to Achieve Customer Centricity
Rapid technology developments and disruptive innovation are blurring the boundaries across the telecom, IT and media industries.
June 30, 2014
• 1 min read
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