What happens when one of the world’s busiest fire departments faces a catastrophe unlike anything it has experienced before?
Gregory P. Shea, Wharton adjunct professor of management and co-author of Rising From Ground Zero, examines how the FDNY responded to the unprecedented challenges of 9/11.
Shea explains how the department transformed its psychological support, leadership training, incident management, and collaboration with outside agencies. The conversation explores how the FDNY turned lessons from Ground Zero into lasting organizational change.
