Process Resilience Is Becoming a Business Imperative

In an increasingly networked world, organizations must move beyond the kind of corporate disaster-recovery efforts that followed the 2011 earthquake, tsunami and nuclear incidents in Japan, to become resilient to internal disruptions, too. Below, Morris Cohen and Praveen Pathak, professors of operations and information management at Wharton and the University of Florida, respectively, and Alexis Samuel, chief risk office at Wipro, look at why process resilience is becoming a business imperative.