Management

Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
AI

How AI Is Reshaping Customer Experience and Expectations

June 25, 2025 • 9 min listen
Wharton professor of operations, information and decisions explores how artificial intelligence is transforming customer service operations.

The Latest

Illustration of a worker typing on a laptop and surrounded by piles of paperwork because of the AI efficiency trap
AI

The AI Efficiency Trap: When Productivity Tools Create Perpetual Pressure

June 24, 2025 • 9 min read
Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
Management

Inside the Capital One–Discover Merger: What It Means for Consumers

June 13, 2025 • 9 min listen
Man working in a home office as a freelancer.
AI

How Are Freelancers Adapting to Gen AI?

June 10, 2025 • 5 min read
Female job candidate sitting with her back to the camera as she faces two interviewers. How do we increase the number of women in leadership?
Leadership

Want More Women in Leadership? Tell Them They’re Losing Out

June 10, 2025 • 5 min read

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Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
Finance & Accounting

IPOs and Their Human Cost: What Employees Should Know

June 6, 2025 • 8 min listen
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Can America’s Broken Airports Be Fixed?

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Sore Losers: Why Some Competitors Keep Fighting After Defeat

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Work-life Balance: Path to Success | Stew Friedman

May 27, 2025 • 16 min listen
Logo for "Wharton Business Daily" featuring the Wharton School''s emblem and a city skyline with radio waves. Text reads "The Wharton School of the University of Pennsylvania."
Human Resources

Why Today’s College Grads Face a Tougher Hiring Climate

May 21, 2025 • 8 min listen
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Human Resources

Outsourcing vs. Offshoring: Why Consumers Push Back on Jobs Sent Abroad

May 20, 2025 • 5 min read
Headshot of Lindsey Cameron in front of Ripple Effect podcast logo for her episode on wellness at work
Management

Mindfulness in the Workplace | Lindsey Cameron

May 20, 2025 • 13 min listen
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Management

Are Bad Listeners Actually Bad at Listening?

May 19, 2025 • 9 min listen
A doctor and nurse visiting a patient at their hospital bed.
Health Care Management

Measuring Inequality in Patient Access to Hospital Procedures

May 13, 2025 • 5 min read
A DoorDash food delivery courier on a bike facing restaurants across the street
Management

Are DoorDash and Other Delivery Apps Hurting Restaurants?

May 6, 2025 • 5 min read

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