This portion of our two-part video on eradicating inefficiencies from support functions also features Reinhard Messenboeck, a partner and managing director with the Boston Consulting Group, explaining the basic steps companies can take to eliminate over-layering or duplication. “… The most important lever is to get the service level discussion going between those who provide a service and those who actually take it up, and thereby reduce service levels to the right level. When you look at … a total possible savings range being 100%, you’ll probably get about 30% to 40% of those savings out of that specific lever.”
Right-sizing Support Functions Part II
Right-sizing support functions not only can cut costs – by 25% to 30% -- it can also cut decision time by half.
September 30, 2014
• 1 min read
Comments
New This Week
Podcast
Rethinking Urban Tax Policy Through Land Value Taxation
Wharton professor emeritus of finance explains how taxing land instead of buildings or income could help cities raise revenue while encouraging economic growth.
Podcast
Judgment Is the New Bottleneck
Wharton’s Matthew Bidwell speaks with Ritcha Ranjan, senior vice president of product at Expedia Group, on why building effective AI systems means designing for human judgment.
Podcast
Balancing Performance and Prediction in Modern Golf Rankings
Columbia business school professor discusses the evolution of golf analytics, rankings, and decision-making in the sport.
