This episode of Knowledge at Wharton features Wharton marketing professor Jonah Berger discussing the rise of virtual influencers—AI-generated personas used by brands to market products. The conversation explores how these digital avatars are designed, why companies choose them over human influencers, and what drives their effectiveness. Berger shares insights from his research, highlighting how human-like features and social presence can increase trust and engagement with virtual influencer content. The discussion also touches on evolving consumer perceptions and the future of digital marketing in an AI-driven world.

The Knowledge at Wharton podcast features interviews with Wharton faculty and industry leaders about the business landscape and the impact of their work. Conversations range from the latest research and books by faculty authors, to Leading Diversity at Work with professor Stephanie Creary.

#AIInfluencers #InfluencerMarketing #AIMarketing #FutureOfMarketing #aicontent
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Wharton Business Daily host Dan Loney talks with Christian Terwiesch, Wharton Professor of Operations, Information & Decisions, about how artificial intelligence is reshaping customer service. Terwiesch unpacks the cost-quality trade-off, showing where chatbots like ChatGPT lift efficiency yet still require a human-in-the-loop for complex cases. They examine AI’s multilingual, persuasive strengths, the challenge of scaling “customer delight,” and the emerging hybrid workflow of AI-augmented agents. Looking ahead, Terwiesch forecasts fuller automation within a decade as companies push for better service at lower cost while keeping pace with rising consumer expectations.

ABOUT THE PODCAST
The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

Subscribe on Apple Podcasts: https://whr.tn/3EdpB5X
Subscribe on Spotify: https://whr.tn/4ihHaiT
Watch/listen on the Knowledge at Wharton website: http://whr.tn/businessdaily

#AI #CustomerService #ArtificialIntelligence #AIAutomation #DigitalTransformation
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

Wharton School Professor Peter Conti-Brown explains how the process of regulating and supervising banks is democratic in this excerpt from a full length Ripple Effect podcast episode part of the current series, "Meet the Authors."

EPISODE OVERVIEW
What is bank supervision and why does it matter? In this episode of The Ripple Effect, Wharton’s Peter Conti-Brown explores the historical and evolving role of bank supervision in American capitalism. Drawing from his new book Private Finance, Public Power: A History of Bank Supervision in America, co-authored by Sean H. Vanatta, Conti-Brown explains how regulators and private banks manage financial risk—not through public rules alone, but through confidential supervision and discretionary judgment. From the Great Depression to the 2008 crisis and debates in 2025, he examines how supervision embodies democracy, innovation, and the balance between public accountability and private risk.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#FinancialRegulation #Fed #EconomicPolicy #FederalReserve #BankingHistory
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

EPISODE OVERVIEW
What is bank supervision and why does it matter? In this episode of The Ripple Effect, Wharton’s Peter Conti-Brown explores the historical and evolving role of bank supervision in American capitalism. Drawing from his new book Private Finance, Public Power: A History of Bank Supervision in America, co-authored by Sean H. Vanatta, Conti-Brown explains how regulators and private banks manage financial risk—not through public rules alone, but through confidential supervision and discretionary judgment. From the Great Depression to the 2008 crisis and debates in 2025, he examines how supervision embodies democracy, innovation, and the balance between public accountability and private risk.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#FinancialRegulation #Fed #EconomicPolicy #FederalReserve #BankingHistory

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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Wharton Lecturer Rob DiGisi talks about the sweeping changes to college athletics stemming from the House v. NCAA settlement. DiGisi breaks down the legal approval that allows direct compensation to college athletes, revenue-sharing models for Power Four conferences, and the implications for NIL collectives and non-revenue sports. He explores potential sports program cuts, the financial pressures facing athletic departments, and how the traditional student-athlete model is transforming into a commercialized system resembling minor league professional sports.

ABOUT THE PODCAST
The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

Subscribe on Apple Podcasts: https://whr.tn/3EdpB5X
Subscribe on Spotify: https://whr.tn/4ihHaiT
Watch/listen on the Knowledge at Wharton website: http://whr.tn/businessdaily

#NCAA #CollegeAthletics #NameImageLikeness #StudentAthletes #SportsMarketing
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Gideon Bornstein, Assistant Professor of Finance at the Wharton School, analyzes how ongoing tariffs and economic uncertainty are affecting the U.S. retail sector. They discuss flat retail sales in April, low consumer confidence and expectations, strategies retailers use to absorb tariff costs, and the influence of shifting U.S. trade policy on supply chains and pricing. They also talk about inflation trends, employment risks, and how these factors guide macroeconomic outlooks and Federal Reserve decisions.

ABOUT THE PODCAST
The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

Subscribe on Apple Podcasts: https://whr.tn/3EdpB5X
Subscribe on Spotify: https://whr.tn/4ihHaiT
Watch/listen on the Knowledge at Wharton website: http://whr.tn/businessdaily

#Inflation #RetailSales #SupplyChain #Macroeconomy #PricingStrategy
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

Following the Capital One and Discover merger, Wharton professor Paul Nary discusses why Discover became a target, details of the stock transaction, and the operational challenges involved. He explains Discover’s market position, potential changes to Capital One’s card networks, and the expected impact on consumers and competition.

#CapitalOne #Discover #CreditCards #BankingMerger #ConsumerFinance #MergersAndAcquisitions
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Retailers like Target and Walmart have embraced self-checkout as a cost-saving convenience, but growing concerns over theft and customer frustration are leading to a strategic recalibration. Santiago Gallino, Professor at the Wharton School, explores the operational challenges and evolving technologies shaping the future of self-checkout. From unintended errors to shrinkage and AI-enhanced monitoring, this conversation unpacks the trade-offs between automation and human interaction in modern retail environments.

ABOUT THE PODCAST
The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

Subscribe on Apple Podcasts: https://whr.tn/3EdpB5X
Subscribe on Spotify: https://whr.tn/4ihHaiT
Watch/listen on the Knowledge at Wharton website: http://whr.tn/businessdaily

#SelfCheckout #RetailTechnology #Shrinkage #RetailInnovation #AIinRetail #RetailManagement
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

Wharton Senior Lecturer of Marketing Annie Wilson explains that consumer decisions are driven by their values.

EPISODE OVERVIEW
Wharton marketing lecturer Annie Wilson explains how brands face challenges when different customer segments have incompatible expectations. In her and Tyler Wry's book, The Growth Dilemma, they highlight how segmentation, identity signaling, and brand architecture affect long-term growth. The conversation explores frameworks for managing segment relationships, the risks of ignoring value-based segmentation, and how AI can assist in identifying emerging conflicts.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#Marketing #Brands #Branding #MarketingTips #MarketingStrategy

EPISODE OVERVIEW
The Wharton School Professor Annie Wilson explains how brands face challenges when different customer segments have incompatible expectations. In her and Tyler Wry's book, The Growth Dilemma, they highlight how segmentation, identity signaling, and brand architecture affect long-term growth. The conversation explores frameworks for managing segment relationships, the risks of ignoring value-based segmentation, and how AI can assist in identifying emerging conflicts.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#GrowthMarketing #MarketingStrategy #BrandGrowth #Segmentation #CustomerInsights
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

This video is private.

Stew Friedman, Wharton Emeritus Practice Professor of Management, explains the value of employers caring for employees' wellness in realms within and outside of work.

EPISODE OVERVIEW
Wharton Emeritus Practice Professor of Management Stew Friedman, Director of the Wharton Work/Life Integration Project and Founding Director of the Wharton Leadership Program discusses how corporate leadership has evolved to support employees’ personal and professional lives. Drawing on decades of research and experience, he explains the concept of "total leadership," how work-life integration drives innovation and productivity, and why businesses benefit when they support the whole person—at work, at home, and in the community.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#WorkLifeBalance #EmployeeWellbeing #FutureOfWork #RemoteWork #CorporateLeadership
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Artificial intelligence and big data are transforming sports across coaching, player performance, and front office strategy. Wharton School Professor Cade Massey explores how analytics are used in injury prevention, scouting, and even referee evaluation.They cover developments in the NFL, NCAA basketball, and baseball, highlighting both the current impact and future potential of AI in sports.

ABOUT THE PODCAST
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#SportsAnalytics #ArtificialIntelligence #AIinSports #SportsTechnology #PlayerPerformance #Moneyball
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The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

Professor at the Wharton School discusses insights from his and Michael Useem's latest book, Resolute Japan, outlining three ways that Japanese companies and businesses found an edge to make a remarkable economic recovery over 30 years.

EPISODE OVERVIEW
Japan’s corporate sector is undergoing a profound transformation driven by a shift from traditional hierarchical systems to adaptive, hybrid leadership models. This podcast episode with Wharton professors Michael Useem and Harbir Singh examines how leading Japanese firms are embracing stakeholder capitalism, long-term strategic vision, cultural reinvention, and organizational agility to regain global competitiveness. Based on insights from their new book, Resolute Japan, their discussion details examples of top executives navigating structural change, talent redeployment, and innovation across industries from manufacturing to technology.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#japan #CorporateLeadership #BusinessInnovation #BusinessTransformation
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

EPISODE OVERIVEW
Japan’s corporate sector is undergoing a profound transformation driven by a shift from traditional hierarchical systems to adaptive, hybrid leadership models. This podcast episode with Wharton professors Michael Useem and Harbir Singh examines how leading Japanese firms are embracing stakeholder capitalism, long-term strategic vision, cultural reinvention, and organizational agility to regain global competitiveness. Based on insights from their new book, Resolute Japan, their discussion details examples of top executives navigating structural change, talent redeployment, and innovation across industries from manufacturing to technology.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#japan #CorporateLeadership #BusinessInnovation #BusinessTransformation
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

This video is private.

ABOUT THE EPISODE
Burcu Esmer of Wharton discusses how tariff fluctuations and policy instability are reshaping the private equity landscape. Private equity firms are slowing deal activity, reassessing portfolio company performance, and confronting higher input costs. With supply chains under pressure and long-term planning more difficult, the industry is focusing on risk modeling, cost control, and strategic flexibility.

ABOUT THE PODCAST
The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

Subscribe on Apple Podcasts: https://whr.tn/3EdpB5X
Subscribe on Spotify: https://whr.tn/4ihHaiT
Watch/listen on the Knowledge at Wharton website: http://whr.tn/businessdaily

#PrivateEquity #Tariffs #TradePolicy
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

EPISODE OVERVIEW
Wharton Emeritus Practice Professor of Management Stew Friedman, Director of theWharton Work/Life Integration Project and Founding Director of the Wharton Leadership Program discusses how corporate leadership has evolved to support employees’ personal and professional lives. Drawing on decades of research and experience, he explains the concept of "total leadership," how work-life integration drives innovation and productivity, and why businesses benefit when they support the whole person—at work, at home, and in the community.

PODCAST OVERVIEW
Every day, business scholars answer pressing questions in their research - but what do their insights mean for you? In this podcast, Wharton faculty dive into what inspired their studies and how their findings resonate with the world today. Learn how research insights translate into knowledge you can use, with host Dan Loney.

Learn more at http://whr.tn/rippleeffect.

#WorkLifeBalance #EmployeeWellbeing #FutureOfWork #RemoteWork #CorporateLeadership
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Professor Gad Allon of the Wharton School analyzes recent aviation system failures at Newark Airport, a crash in Washington, D.C., and a fire at Heathrow. He points to chronic underinvestment in air traffic control staffing and outdated technology as root causes. Allon explains how temporary fixes, like task forces, fail to address systemic issues and emphasizes the need for long-term infrastructure planning, technological upgrades, and stakeholder alignment. He compares the aviation sector’s lack of urgency to the rapid response seen in highway infrastructure, noting the economic and safety risks of continued neglect.

ABOUT THE PODCAST
The Wharton Business Daily podcast features interviews with top business leaders, innovators, and renowned Wharton faculty about the latest news, fascinating trends, and issues impacting both consumers and the business world. Episodes are recorded at the Wharton School.

Subscribe on Apple Podcasts: https://whr.tn/3EdpB5X
Subscribe on Spotify: https://whr.tn/4ihHaiT
Watch/listen on the Knowledge at Wharton website: http://whr.tn/businessdaily

#AirTrafficControl #AviationSafety #FAA #FlightDelays #Airlines
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU

ABOUT THE EPISODE
Professor Rebecca Schaumberg discusses her research conducted with PhD student Zhiying (Bella) Ren on how people often mistake disagreement for poor listening. Across 11 experiments with over 3,000 participants, the study found that listeners who agreed with speakers were rated as better listeners—even when actual listening behavior was identical. The findings reveal a common communication bias with implications for leadership, workplace dialogue, and negotiations.

ABOUT THE PODCAST
The Knowledge at Wharton podcast features interviews with Wharton faculty and industry leaders about the business landscape and the impact of their work. Conversations range from the latest research and books by faculty authors, to Leading Diversity at Work with professor Stephanie Creary.

#leadership #management #psychologyresearch #effectivecommunication
-----
The Wharton School of the University of Pennsylvania is committed to sharing its intellectual capital through Knowledge at Wharton, the school’s online business analysis journal.

Launched in 1999, Knowledge at Wharton offers free access to:

- Articles, podcasts, and videos highlighting Wharton faculty research and analysis of current business trends
- Interviews with book authors from Wharton School Press
- In-depth series of curated content like Wharton Executive Education’s Nano Tools for Leaders
- A searchable database of more than 10,000 articles covering all aspects of business
- A weekly newsletter that delivers Knowledge at Wharton insights directly to your inbox

Visit the Knowledge at Wharton homepage: https://whr.tn/3qUpSBE
Subscribe to the Knowledge at Wharton YouTube channel: https://whr.tn/3DEAgAU