As digital technologies envelop all spheres of business operations, the need for assurance of near-flawless performance in user experience and security has taken center stage. The practice of digital assurance aims to meet that demand, and has elevated the testing function to being a critical piece in the design and development process for digital services. Wipro’s head of testing services, Kumudha Sridharan, and Wharton professor Shawndra Hill discuss the latest challenges in this Future of Industry series white paper, produced by Knowledge at Wharton and sponsored by Wipro Technologies.
Digital Assurance: Reaching a Seamless Customer Experience
Digital technologies now shape every business area. That makes the assurance of a near-flawless user experience critical.
February 19, 2015
• 1 min read
Comments
New This Week
Does Your Insurance Protect You From Climate Risk?
Research from Wharton’s Parinitha Sastry reveals how climate risk is being mispriced in mortgages and property insurance, leaving homeowners to pay the price.
Should AI Nudge You or Tell You What to Do?
Research from Wharton and INSEAD shows that even accurate AI advice can have surprising costs.
How Rwanda Is Using Drones to Improve Health Care
Drones are helping hospitals in Rwanda better manage their blood supplies, and a new Wharton study shows patients are the biggest beneficiaries.
