Leadership

How an ‘Employees First’ Pandemic Response Pays Off

When the coronavirus pandemic began, PriceSmart CEO Sherry Bahrambeygui reset the company’s culture and found more productive ways to get things done. In a recent conversation with Wharton’s Mike Useem, she shared what she has learned.

The Problem with Heroes

For any leader, the ongoing presence of heroes is both a cause for celebration and a reason for deep concern, because it indicates a failure of the wider system, writes[…]

How New York City’s Public Health Care System Responded to COVID-19

Leaders from the largest public health care system in the U.S. describe the four-pronged approach they have used to hold their team together during the pandemic.

The Post-crisis World: What Changes Are Coming?

How will the world look following the COVID-19 pandemic? A recent Tarnopol Dean’s Lecture at Wharton provided some answers through the lens of three sectors -- health care, finance and[…]

It’s Your Leadership Moment

When the world is uncertain, leaders at all levels must think strategically, communicate persuasively and act decisively, writes Wharton’s Michael Useem.

Being a Digital Leader Has Never Been More Urgent

Managing the Digital and Analog Duality

The coronavirus pandemic has put all leaders under the spotlight in terms of their own digital readiness, write Scott A. Snyder and Yulia Barnakova in this opinion piece.

Why Leadership Diversity Matters in Handling Crises Like COVID-19

role of feelings in entrepreneurship

Diversity is essential for successful leadership in times of crisis, says Lloyd W. Howell, Jr., CFO of Booz Allen Hamilton, in this opinion piece.

What Parents Can Learn about Leadership

A new book co-authored by Wharton’s Stewart Friedman aims to empower parents with leadership best practices.

Why Customer Experience Is Now Job No. 1 for CEOs

The total customer experience incorporates every aspect of how products and services are designed, priced, marketed, sold, delivered and supported. However, delivering compelling experiences requires that leaders avoid common mistakes,[…]

Coronavirus Disaster: Why Firms Should Lead the Recovery

Firms can play a critical role in the recovery from natural disasters by leveraging their core competencies, say Wharton’s Michael Useem and Tyler Wry and Luis Ballesteros of George Washington[…]

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