Wharton associate professor of operations, information and decisions Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the customer, and strategies for retailers to consider how to use this technology wisely.
This Week in Business
Why Are Retailers Making a Hard U-Turn on Self-checkout?
Wharton associate professor discusses why retailers are backtracking on utilizing self-checkout in stores.
July 25, 2024
• 11 min listen
Listen to the podcast.
Subscribe wherever you listen to your podcasts.
Comments
New This Week
Why People Would Rather Give Nothing Than Too Little
New research from Wharton shows that overcoming the fear of an inadequate donation can dramatically increase giving.
AI’s Impact on Financial Services
Jeremy Siegel and Jeremy Schwartz discuss how artificial intelligence is transforming financial services, from investment research and financial advice to productivity, innovation, and the future of the industry.
Podcast
The Hidden Cost of Competition in the Workplace
Henning Piezunka, Wharton associate professor of management, explores how rivalry motivates individual performance while potentially undermining team success.
