Starbucks & Racial Bias

Starbucks is trying to get past the fallout from the arrests of two black men who were waiting for a friend, then arrested, in a Philadelphia location last week. The coffee giant announced it will close eight thousand U.S. stores for racial-bias training for its employees. Host Dan Loney speaks with Stephanie Creary, Management Professor at the Wharton School, Mary Gilly, Senior Associate Dean at the University of California Irvine’s Paul Merage School of Business, and Henry Boyd, Marketing Professor at University of Maryland’s Robert H. Smith School of Business, to discuss Starbucks’ response to this issue and the move to mandate bias training on Knowledge at Wharton.