Consumers today have a strong preference for messaging as their primary mode of communication. Helpshift has designed an intelligent customer service platform around providing B2C brands with the most seamless digital messaging experience on web and mobile. Linda Crawford, CEO of Helpshift, joins host Doug Collom to discuss her leadership of Helpshift and in other prior customer-service based companies on Bay Area Ventures.

Comments

New This Week

Career Growth, Job Mobility, and the Modern Workforce
Podcast

Career Growth, Job Mobility, and the Modern Workforce

May 13, 202611 min listen

Wharton professor of management discusses how graduates should approach first jobs, career mobility, and long-term professional growth in today’s evolving economy.

How Advanced Analytics Are Changing Professional Hockey
Podcast

How Advanced Analytics Are Changing Professional Hockey

May 13, 20261 hr 2 min listen

Leading hockey analytics expert discusses NHL playoff trends, player evaluation, tracking data, and how teams are using advanced models to gain a competitive edge.

AI’s Supply Chain Problem

AI’s Supply Chain Problem

May 12, 20266 min read

The scarcest resource in AI isn’t chips or talent — it’s grid capacity, writes Wharton’s Santiago Gallino.