Stephen Hoch

Amazon vs. Walmart: Which One Will Prevail?

Jun 27, 2017
Management
North America

Recent M&A deals by both Amazon and Walmart have set the two firms on a direct collision course to become the “everything store” in an omnichannel world.

Can Retailers Escape the Scourge of Free Shipping?

Jun 06, 2017
Marketing
North America

Free shipping is ubiquitous and expected -- but it’s also delivering a significant hit to retailers’ bottom lines.

Robot Assistants in Aisle 10: Will Shoppers Buy It?

Sep 07, 2016
Technology
North America

Retailers are experimenting with in-store robots to assist shoppers and take inventory. Will it enhance the customer experience?

Domain Name Land Rush: More Room for Companies, Competition and Scam Artists

ICANN is fielding applications for new generic top-level domain names. Some see potential branding and metric-gathering opportunities; others see exploitation and wasted effort.

Thanksgiving Shopping: Can It Turn Retail Revenues from Bleak to Black?

Nov 26, 2013
Marketing
North America

While some retailers are hoping to cash in by opening on Thanksgiving, others are hoping to gain consumer goodwill by staying closed. But Wharton experts say neither side has a[…]

Faculty Archive

Amazon vs. Walmart: Which One Will Prevail?

Can Retailers Escape the Scourge of Free Shipping?

Robot Assistants in Aisle 10: Will Shoppers Buy It?

Domain Name Land Rush: More Room for Companies, Competition and Scam Artists

Thanksgiving Shopping: Can It Turn Retail Revenues from Bleak to Black?