Faculty Archive

John Hershey

Promises, Lies and Apologies: Is It Possible to Restore Trust?

Jul 26, 2006
Management
Global Focus
mic

In the workplace, trust is essential to day-to-day business, whether it's one colleague trusting that another will do her share of a project, an employee trusting that his boss will[…]

Vioxx and Other Painkillers: More Confusion, Less Relief?

The latest development in the controversy over the class of drugs known as Cox-2 inhibitors -- including Vioxx, sold by Merck, and Celebrex and Bextra, sold by Pfizer -- came[…]

2002: The Year of the Apology

Dec 04, 2002
Management
North America

Earlier this fall, Safeway, a food retailer based in Pleasanton, Calif., took out radio and television ads apologizing to customers of some recently-acquired grocery stores for changes in these stores’[…]

Genetic Testing’s Uneasy Relationship with Life Insurance

Mar 01, 2000
Finance
North America

On February 8, 2000, U.S. President Clinton signed an executive order prohibiting federal agencies from collecting genetic information from their employees or using such information to make hiring, promotion, or[…]

Risk Management: Adding Information to Intuition

Dec 10, 1999
Management
North America

As more firms move beyond risk assessment into risk management, the need for increasingly sophisticated analyses, including simulation models, is crucial. A three-day executive education course at Wharton, Decision Models[…]

Knowledge@Wharton Partners