Faculty Archive

Cait Lamberton

The Post-COVID Workplace: Will Employees Be Safe?

Jul 07, 2020
Management
North America

The transition back to a physical workplace promises to come with perils both real and perceived, as well as new kinds of tensions, Wharton experts say.

Sweeping Away Sludge: How Consumers and Firms Can Find a Barrier-free Path

Feb 22, 2020
Marketing
North America

In behavioral economics, friction that slows down processes is called “sludge.” It deprives consumers of access to goods, services and opportunities, and sweeping it away should be a high priority,[…]

Can Luxury Retail Attract a New Generation of Shoppers?

Jan 13, 2020
Marketing
Global Focus, North America

Luxury retailers such as Saks, Nordstrom and Gucci are investing in lavish physical stores blended with improved online service to lure customers, according to industry players at the Baker Retailing[…]

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