Technology

When Does the ‘Human Touch’ Matter in Retail?

While retailers will see failures and successes as they move from one channel to another, the bottom line is that they must be online and in physical stores to reach consumers.

Warby Parker

Why ‘Citizens Are Winners’ of the FCC’s Net Neutrality Ruling

cables

In this Knowledge in 5 podcast, former FCC chairman Reed Hundt discusses the implications of the agency's recent ruling on net neutrality.
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Business Simplification 2015: The Unmet Strategic Imperative

Business_Simplification_2015

An SAP/Knowledge@Wharton poll reveals broad agreement on the need for business simplification, but few companies seem prepared.

The FCC’s Net Neutrality Ruling: Net Gains, Net Losses

netneutrality

An “open Internet,” free of entry bans, throttling or paid prioritization, won the day in a big FCC ruling. Wharton professor Kevin Werbach explains the business implications.

When Using Social Media, Beware the Invisible Audience

hidden

Social media has augmented our ability to communicate, but it has also made it easier to misunderstand and misread our audience — or to be misunderstood.
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Digital Assurance: Reaching a Seamless Customer Experience

Digital_Assurance

Digital technologies now shape every business area. That makes the assurance of a near-flawless user experience critical.
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Embedding a ‘Culture of Security’ Is the Best Defense

Embedding-a-Culture-of-Security-Is-the-Best-Defense

A ‘culture of security’ is one of the best digital defenses in a connected world, say experts at Wharton, Wipro and GlaxoSmithKline.

Confidence Games: Why People Don’t Trust Machines to Be Right

algorithms

When given the choice of trusting our or another person’s conclusions or accepting facts based on algorithmically analyzed data, most of us tend to trust the human more. But new[…]

Driverless Car Technology: Don’t Take Your Hands off the Wheel Yet

Driverless cars

Driverless car technology has advanced rapidly, but several security and use challenges remain. These need to be worked out as the sector grows.

Virtual Reality: Real at Last?

VR

Virtual and augmented reality products could be a game-changer for a broad range of industries -- or the latest in a line of "next big things" that fail to catch[…]

Knowledge@Wharton Partners