Customer surveys, customer feedback, customer loyalty programs: Despite all these tools, it’s still not clear how much the information being collected benefits either the customers or the companies.

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How did Ron Shapiro successfully negotiate Joe Mauer's $184 million contract, the fourth largest contract in the history of baseball? In a new book, 'Perfecting Your Pitch: How to Succeed[…]
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Student-centric Education at University of Delaware

At the University of Delaware, educators are no longer thinking about how they want to teach students. Instead, they are focusing on how students want to learn.
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