Customer surveys, customer feedback, customer loyalty programs: Despite all these tools, it’s still not clear how much the information being collected benefits either the customers or the companies.
How did Ron Shapiro successfully negotiate Joe Mauer's $184 million contract, the fourth largest contract in the history of baseball? In a new book, 'Perfecting Your Pitch: How to Succeed[…]
In collaboration with University of Delaware
- Mar 11, 2014
- North America
At the University of Delaware, educators are no longer thinking about how they want to teach students. Instead, they are focusing on how students want to learn.