Send to a Friend
TQM, ISO 9000, Six Sigma: Do Process Management Programs Discourage Innovation?
From:
To:
(subscription not required for recipient)
Enter a personalized message:
[Begin Message]
Message Body:
******************************** TQM, ISO 9000, Six Sigma: Do Process Management Programs Discourage Innovation? http://knowledge.wharton.upenn.edu/index.cfm?fa=viewfeature&id=1321 The decision by a rock group in Northern Kentucky to call itself 6 Sigma suggests that process management programs may definitely be part of mainstream consciousness. But does the continuing popularity of such programs hide the fact that they can end up suppressing innovation? "The risk is that you misapply these programs, in particular in areas where people are supposed to be innovative," notes Wharton management professor Mary Benner. "Brand new technologies to produce products that don't exist are difficult to measure. This kind of innovation may be crowded out when you focus too much on" the statistical measurement of outcomes. Benner and Harvard Business School professor Michael Tushman look at the evolution, and potential misuse, of process management programs.
Finance and Investment
Leadership and Change
Executive Education
Marketing
Insurance and Pensions
Health Economics
Strategic Management
Real Estate
Law and Public Policy
Human Resources
Business Ethics
Innovation and Entrepreneurship
Operations Management
Managing Technology
Knowledge@Wharton
Visit The Wharton School of the University of Pennsylvania
Return to Home Page
Special Sections
Podcasts
Sponsors
News Room
Knowledge
Today
Feedback
Home