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When Leadership Becomes a Quest
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******************************** When Leadership Becomes a Quest http://knowledge.wharton.upenn.edu/index.cfm?fa=viewfeature&id=1091 People who work in a specific industry often don't see, or respond to, the changes taking place around them, according to Richard Fairbank, chairman, president and CEO of Capital One Financial. That's because the industry's conventional wisdom is so embedded in their brains that they don't notice how stale it has become. Fairbank, however, took advantage of that blinkered thinking when he turned the credit card industry on its head with credit card balance transfer and other innovations. In a recent presentation at Wharton, Fairbank spoke about his company's launch and also about the leadership attributes he feels are integral to any organization's success.
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