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How Complexity and Clutter Can Take Over and Ruin Your Business
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******************************** How Complexity and Clutter Can Take Over and Ruin Your Business http://knowledge.wharton.upenn.edu/index.cfm?fa=viewfeature&id=1076 This phenomenon is easy to spot in the case of individuals. Motivated executives often add task upon task to their responsibilities and eventually become dysfunctional because they try to do too many things with too little time to do any of them well. Organizations are vulnerable to the same creeping malaise. Complexity, or clutter, eats away at profits by diverting scarce resources and by masking true profitability. Eric Clemons, a Wharton professor of operations and information management, recently sat down with Stephen A. Wilson, who along with Michael George, has written a new book, Conquering Complexity in Your Business, which talks about how complexity can sap a company's operations. One of Wilson's colleagues, Matt Reilly of the George Group, joined the discussion.
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