One Size Fits One: Tailoring Technology to Consumer Needs (page 1 of 5)
Published: April 20, 2005 in Knowledge@Wharton

While a number of commentators these days suggest that the web could soon make newspapers, magazines and TV obsolete, Jeff Weiner, senior vice president for search and marketplace at Yahoo!, doesn't buy it.

Sure, he said at a Wharton Technology Conference in February, some bloggers -- online editorialists who post their work on weblogs -- have become much-read and even influential voices. But plenty of mass-media outlets such as The New York Times and ESPN have established hefty and popular online presences. Bloggers may critique and supplement the big outlets, but they won't soon replace them.

Weiner's company and its rival, Google, are the web's gatekeepers: They not only monitor a huge swath of Internet traffic but to some extent control it. Their decisions about search design and ad placement determine what users see when they search. That gives Weiner a vantage point from which to observe the media's evolution. He said that bloggers and their proponents have misconstrued the direction of the media's post-web changes. The future, he predicted, won't belong to either mass or micro players, but rather to consumers who will increasingly tailor their information gathering to their needs and tastes. "The future is going to be 'my media,'" he said.  

An example is the personalized home pages that people already are building via services such as My Yahoo! On these pages, users can link to their favorite blogs and favorite newspapers. "'My media' enables people to consume media on their own terms," Weiner explained.

The move toward more personal media isn't limited to the web, he said. Its musical analog is the digital music player -- iPods are the most prominent example -- which lets users not only download songs but also mix and store them in varied ways. The TV versions are TiVo's digital video recorders and cable's on-demand video services. "Talk to people who have TiVo, and they will tell you that it absolutely changed their lives," Weiner noted.
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