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Right-sizing Support Functions Part II

This portion of our two-part video on eradicating inefficiencies from support functions also features Reinhard Messenboeck, a partner and managing director with the Boston Consulting Group, explaining the basic steps companies can take to eliminate over-layering or duplication. “… The most important lever is to get the service level discussion going between those who provide a service and those who actually take it up, and thereby reduce service levels to the right level. When you look at … a total possible savings range being 100%, you’ll probably get about 30% to 40% of those savings out of that specific lever.”

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"Right-sizing Support Functions Part II." Knowledge@Wharton. The Wharton School, University of Pennsylvania, 30 September, 2014. Web. 16 December, 2017 <http://knowledge.wharton.upenn.edu/article/right-sizing-support-functions-part-ii/>

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Right-sizing Support Functions Part II. Knowledge@Wharton (2014, September 30). Retrieved from http://knowledge.wharton.upenn.edu/article/right-sizing-support-functions-part-ii/

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"Right-sizing Support Functions Part II" Knowledge@Wharton, September 30, 2014,
accessed December 16, 2017. http://knowledge.wharton.upenn.edu/article/right-sizing-support-functions-part-ii/


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