The Glass Ceiling Facing Nonnative English Speakers

glass-ceiling

In an interview this summer, Paul Graham, co-founder of Y Combinator — the tech accelerator that has funded a number of successful start-ups including Dropbox, Airbnb and Reddit — made a comment about how he evaluates potential companies that managed to both offend many foreign-born Silicon Valley entrepreneurs and reveal a prejudice common among venture capitalists.

“One quality that’s a really bad indication is a CEO with a strong foreign accent,” Graham told Inc. magazine. “I’m not sure why. It could be that there are a bunch of subtle things entrepreneurs have to communicate and [you] can’t [do that] if you have a strong accent. Or, it could be that anyone with half a brain would realize you’re going to be more successful if you speak idiomatic English, so they must just be clueless if they haven’t gotten rid of their strong accent.”

The remark unleashed a backlash on social media directed at “Silicon Valley ignorance.” The interview also became the lead story on Gawker’s widely read ValleyWag online magazine. (Graham later took to his own blog to make his point clearer.)

But according to a new study by Wharton management professor Laura Huang, Graham’s comment — while insulting to many start-up chiefs — is not surprising. Huang’s paper, “Political skill: Explaining the Effects of Nonnative Accent on Managerial Hiring and Entrepreneurial Investment Decisions,” uncovers a widespread bias in the business community against nonnative English speakers: Entrepreneurs with nonnative accents, she notes, are significantly less likely to receive new-venture funding, and job candidates with nonnative accents are also less likely to be recommended for management positions. The paper was published in the Journal of Applied Psychology in November.

“Political skill is one of those things where you know it when you see it: It is not only effective and competent communication; it’s also the ability to be perceptive and to influence others.”

“The increased globalization of the professional world means that there are more workers who are nonnative speakers of English,” says Huang, who conducted the research with Marcia Frideger, a professor at Holy Names University, and Jone Pearce, a professor at the University of California, Irvine and the London School of Economics and Political Science.

“They might get technical jobs, but as a group, they face both a glass ceiling when it comes to being promoted to the executive level and discrimination getting financial support for their new business ideas,” Huang notes.

According to a recent report from the United Nations, 214 million people — one out of every 33 humans on the planet — work in a nation other than their birth country. Immigrants work at all occupational levels and in virtually every locale in the world. At the same time, English increasingly has become the “language of business” around the globe, with an estimated one billion nonnative speakers of English in the workplace.

Snap Judgments

While a nonnative accent is, according to Huang, “an explicit stigmatizing mark of foreignness,” the larger issue is that nonnative English speakers are deemed less “politically skilled” than native speakers. “Political skill is one of those things where you know it when you see it: It is not only effective and competent communication; it’s also the ability to be perceptive and to influence others,” she says. “It has become an increasingly important soft skill in both executive and entrepreneurial settings.”

But perceived political skill often comes down to a snap judgment. Consider, for instance, the ways in which job candidates and new venture leaders are assessed today. To recruit for high-level positions, companies increasingly use executive search firms. Most preliminary interviews with headhunters take place over the telephone. Similarly, venture capitalists and other investors tend to make funding decisions based on short pitches, whereby entrepreneurs who have founded their own start-up ventures give five- to 10-minute long presentations in hopes of receiving an infusion of cash.

“The focus is shifted from the quality of their ideas to the quality of their spoken English.”

“The fact that these initial screens make nonnative accents a prominent feature of the conversation highlights the challenges faced by nonnative speakers. The focus is shifted from the quality of their ideas to the quality of their spoken English,” Huang notes. “At the same time, this bias is something that nonnative speakers — and, for that matter, hiring professionals and new-venture investors — can actively mitigate, which is why it is so important to understand it.”

Huang and her co-authors ran two experiments. In the first, participants were told to make evaluations of job candidates that would ostensibly be compared with assessments by professional job interviewers. Participants were given a description for a middle-management marketing director and a résumé of the job candidate, which included a photograph. They then listened to an audio recording, which played excerpts of a candidate being interviewed for the managerial job. (The job applicants were of similar age and educational background, and the scripts for the candidate and the interviewer were identical in each recording.)

After listening to the audio recording, participants filled out a questionnaire and rated whether or not they would recommend hiring the candidate for the job. Huang and her colleagues found that nonnative-accented speakers — identical in every respect to native speakers save their accents — were 16% less likely to be offered executive positions.

The second study involved videos of a sample of 90 entrepreneurial pitches delivered over a three-year period at three top technology pitch competitions in the U.S. After watching a video of the pitch, participants evaluated the entrepreneurs’ accents, skills and attractiveness on a short questionnaire. These evaluations were compared to the likelihood that entrepreneurs received funding. The researchers found that entrepreneurs with nonnative accents were 23% less likely to receive investment funding than native-accented entrepreneurs.

Political Indicator

One potential solution to this challenge has been to suggest that those with nonnative accents should seek out voice training to help them develop accents more closely approaching the standard for the society in which they work. “But changing your accent is very difficult, and there is evidence that people who change their accents may incur social penalties from their immigrant group who see them as dis-owning where they came from,” Huang points out.

“The lesson for nonnative English speakers is that you can inoculate yourself from this by explicitly addressing the problem.”

Instead, Huang and her colleagues propose a realistic — and perhaps more effective — coping mechanism for those with nonnative accents: tackling the issue head on. “The lesson for nonnative English speakers is that you can inoculate yourself from this by explicitly addressing the problem,” Huang says. “Find a way to indicate that you have strong political skills. Tell the hiring committee: ‘I know some might think my accent means that I would be less willing to fight for resources, but I am very vocal when it comes to making sure my employees have the tools they need.’ Or say to the investor: ‘People might think that because I have an accent I won’t listen to clients well, but I have a strong work history of being very responsive and open with customers.’”

Human resource professionals and venture funders are not off the hook, however. “They need to be aware of this bias,” Huang notes. “When they are interviewing a potential candidate or evaluating a pitch presentation by someone who is not a native speaker, they should ask themselves: ‘What am I attributing to this person? Is this person politically skilled?’”

Citing Knowledge@Wharton

Close


For Personal use:

Please use the following citations to quote for personal use:

MLA

"The Glass Ceiling Facing Nonnative English Speakers." Knowledge@Wharton. The Wharton School, University of Pennsylvania, [17 December, 2013]. Web. [23 October, 2014] <http://knowledge.wharton.upenn.edu/article/glass-ceiling-facing-nonnative-english-speakers/>

APA

The Glass Ceiling Facing Nonnative English Speakers. Knowledge@Wharton (2013, December 17). Retrieved from http://knowledge.wharton.upenn.edu/article/glass-ceiling-facing-nonnative-english-speakers/

Chicago

"The Glass Ceiling Facing Nonnative English Speakers" Knowledge@Wharton, [December 17, 2013].
Accessed [October 23, 2014]. [http://knowledge.wharton.upenn.edu/article/glass-ceiling-facing-nonnative-english-speakers/]


For Educational/Business use:

Please contact us for repurposing articles, podcasts, or videos using our content licensing contact form.

 

Join The Discussion

4 Comments So Far

dfieldman@eastnet.com.cn

I have been living in Asia for the past 25 years, with the past 16 years in Beijing. I have witnessed the bias pointed out by the author and supported by Laura Huang in that many local and international corporations alike are unwilling to promote nonnative speakers of English, especially those with heavy accents to higher level positions.
However, oftentimes, even if the candidates try to inoculate themselves in the manner described by Laura Huang, which is excellent advice, the accent will remain an impediment to success.
To overcome this bias, we recommend giving those candidates what we term “Foreign Accent Reduction,” by training the candidates to speak with a standard American accent. The prospective candidate undergoes an immersion program and throughout the course will be guided to recognize the different sounds, stress & intonation patterns and rhythms of Standard American English.
The student will be exposed to the correct usage of vocabulary, grammar, sentence structure and even issues, such as fluency, which will be included in each individualized program. We also provide accent/regional dialect reduction and cultural sensitivity. Underlying it all is its importance to respectfully understand how diversity can affect speech patterns and delivery.
Although many clients sweat through the process, a great number have achieved an impressive level of success and have gone on to the executive offices of leading corporations.

Laura Sicola

Accent is such a touchy subject, and is rarely an isolated issue. For the speaker, there are issues of identity along with other more technical and/or cultural communication skills, and others, that all intertwine. For the listener, mixed in with subconscious biases is the fact that many people’s ears are less “flexible” than others, and they genuinely *do* have a harder time deciphering accents that may not be problematic for other people to understand. In the end, there needs to be effort on both sides. Is the accent transparent and “colorful,” showing character but not inhibiting message meaning, or is it opaque and distracting, preventing the listener from being able to fully process the message? This answer will depend on each individual speaker/listener combination, and each will need to recognize and address his or her own responsibilities in facilitating meaningful communication based on the context, and, to an extent, the power dynamics therein.

I think once people learn to view pronunciation training as an additive skill, like public speaking or presentation skills, or any other communication training, it creates a mental paradigm shift for all involved that facilitates a much more egalitarian dialogue and, ultimately, better results. It’s part of why I dislike the term “accent reduction;” really, there’s no such thing, AND it’s a condescending term. In reality, it’s “accent addition,” because they’re adding a more standard American pronunciation option to their phonological repertoire, not “erasing” their current inventory, just like people can switch at a more macro level between English and another language on the whole. I’m a fluent but non-native Spanish speaker, and while I may never sound like I’m from Puerto Rico or Spain, I can definitely make my Spanish sound more “Gringo” or less, as I want, based on my goals for the interaction, where I am, how I read my listener, etc. I don’t suddenly “lose” my English vocabulary or grammar when I speak Spanish, I’m just not using it, and it’s the same with accent/pronunciation. There’s a lot more to it, of course, but it all begins with open, honest, and respectful communication about what is at stake, when, and why, and then deciding the plan of action for all parties involved.

dfieldman@eastnet.com.cn

Good morning from Beijing, Laura. Many thanks for your timely and cogent response. I have been using the term “accent reduction” for such a long time without its use being challenged, I am somewhat chastened by your comments.
In fact, you renaming it, “accent addition” is much more appropriate for the reasons you mentioned.
Again, I appreciate the time you took to read my commentary.

Doug Honorof

I work with actors, for whom this work is often about radical transformation, and with non-actors (these days not just in the US, but globally via web-conference). For non-actors, I call it “accent modification” or just plain “pronunciation,” but I think Laura Sicola is absolutely right to think of accent-shift as an additive skill. There is a cognitive restructuring as noted, but also a physical, coordination-based shift of habit that my clients learn to crank up or down as needed. I think of the process as being about gaining control over one’s professional persona rather than accommodating to a dominant group, which maybe makes it less politically charged.